Vermont Castings

Customer Care

Customer Care

Vermont Castings does not sell directly to consumers. We are proud to be represented by qualified authorized dealers throughout North America. Our dealers are trained to provide exceptional assistance when determining the best product for your home. They alone can offer you a complete buying experience including warranty, service and support. We highly recommend utilizing one of these dealers when selecting and installing your Vermont Castings product and to provide post-installation service and support. If you have a question, please peruse our FAQs below for answers to the most commonly asked questions. If you do not see the answer to your particular inquiry, please contact your nearest dealer for more information. The Where to Buy feature can assist you in finding an authorized Vermont Castings dealer.

Frequently Asked Questions


Monessen Hearth Systems Company (MHSC) purchased the Vermont Castings brand from Canadian Fireplace Manufacturers Corp. (CFM) on July 25, 2008. MHSC is not responsible for information about, warranty of nor are we liable for Vermont Castings product manufactured or installed prior to that time. Information regarding those products should be requested from the original seller.

Where to Buy

For parts, questions, or assistance with your product, please contact your local dealer.

Product Registration

Thank you for purchasing a Vermont Castings product! Registering your product is an important step in protecting your investment. Register Now

Manuals and Literature

For more information about your Vermont Castings product take a look at our user manuals and product brochures. Browse Literature

Tax Credit Information

The US government offers a tax credit of 10% (up to $300) on Biomass stoves burning at 75 percent efficiency of higher. Qualifying models


September 20 - October 21, 2012

Save $300 on Qualifying Stoves

Save $250 on Qualifying Stoves

Save $200 on Qualifying Stoves

Save $150 on Qualifying Inserts

Save $500 on Qualifying Inserts

Save $300 on Qualifying Inserts

Save $200 on Qualifying Inserts

This offer is valid only on purchases of select Vermont Castings products during the time period of September 20 through October 21, 2012, at participating Vermont Castings Dealers. (Please verify with your Dealer.) Consumer must redeem instant rebate at time of purchase. This is not a mail-in rebate. Limit one rebate per purchase. No cash value.